Global Contact Center Analytics Software Market Size, Status and Forecast 2022

Id : 316

Category : BBC

Date : 22-Nov-17

Format : PDF

Pages : 102

This report studies the global Contact Center Analytics Software market, analyzes and researches the Contact Center Analytics Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
    Cisco Systems, Inc. (US)
    Genpact Limited (Bermuda)
    Verint Systems Inc. (US)
    8X8 Inc. (US)
    Genesys (US)
    Oracle Corporation (US)
    Mitel Networks Corporation (Canada)
    SAP SE (Germany)
    NICE Ltd. (Israel)
    Enghouse Interactive (US)
    Five9, Inc. (US)
    CallMiner (US)
    Servion Global Solutions (India)

Market segment by Regions/Countries, this report covers
    United States
    EU
    Japan
    China
    India
    Southeast Asia

Market segment by Type, the product can be split into
    Speech Analytics
    Cross-channel Analytics
    Predictive Analytics
    Performance Analytics
    Text Analytics

Market segment by Application, Contact Center Analytics Software can be split into
    Log Management
    Risk and Compliance Management
    Real-Time Monitoring and Reporting
    Workforce Management
    Customer Experience Management

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Table of Contents

Global Contact Center Analytics Software Market Size, Status and Forecast 2022
1 Industry Overview of Contact Center Analytics Software
    1.1  Contact Center Analytics Software Market Overview
        1.1.1 Contact Center Analytics Software Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Contact Center Analytics Software Market Size and Analysis by Regions
        1.2.1 United States
        1.2.2 EU
        1.2.3 Japan
        1.2.4 China
        1.2.5 India
        1.2.6 Southeast Asia
    1.3 Contact Center Analytics Software Market by Type
        1.3.1 Speech Analytics
        1.3.2 Cross-channel Analytics
        1.3.3 Predictive Analytics
        1.3.4 Performance Analytics
        1.3.5 Text Analytics
    1.4 Contact Center Analytics Software Market by End Users/Application
        1.4.1 Log Management
        1.4.2 Risk and Compliance Management
        1.4.3 Real-Time Monitoring and Reporting
        1.4.4 Workforce Management
        1.4.5 Customer Experience Management

2 Global Contact Center Analytics Software Competition Analysis by Players
    2.1 Contact Center Analytics Software Market Size (Value) by Players (2016 and 2017)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 Cisco Systems, Inc. (US)
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
        3.1.5 Recent Developments
    3.2 Genpact Limited (Bermuda)
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
        3.2.5 Recent Developments
    3.3 Verint Systems Inc. (US)
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
        3.3.5 Recent Developments
    3.4 8X8 Inc. (US)
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
        3.4.5 Recent Developments
    3.5 Genesys (US)
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
        3.5.5 Recent Developments
    3.6 Oracle Corporation (US)
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
        3.6.5 Recent Developments
    3.7 Mitel Networks Corporation (Canada)
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
        3.7.5 Recent Developments
    3.8 SAP SE (Germany)
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
        3.8.5 Recent Developments
    3.9 NICE Ltd. (Israel)
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
        3.9.5 Recent Developments
    3.10 Enghouse Interactive (US)
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
        3.10.5 Recent Developments
    3.11 Five9, Inc. (US)
    3.12 CallMiner (US)
    3.13 Servion Global Solutions (India)

4 Global Contact Center Analytics Software Market Size by Type and Application (2012-2017)
    4.1 Global Contact Center Analytics Software Market Size by Type (2012-2017)
    4.2 Global Contact Center Analytics Software Market Size by Application (2012-2017)
    4.3 Potential Application of Contact Center Analytics Software in Future
    4.4 Top Consumer/End Users of Contact Center Analytics Software

5 United States Contact Center Analytics Software Development Status and Outlook
    5.1 United States Contact Center Analytics Software Market Size (2012-2017)
    5.2 United States Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)

6 EU Contact Center Analytics Software Development Status and Outlook
    6.1 EU Contact Center Analytics Software Market Size (2012-2017)
    6.2 EU Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)

7 Japan Contact Center Analytics Software Development Status and Outlook
    7.1 Japan Contact Center Analytics Software Market Size (2012-2017)
    7.2 Japan Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)

8 China Contact Center Analytics Software Development Status and Outlook
    8.1 China Contact Center Analytics Software Market Size (2012-2017)
    8.2 China Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)

9 India Contact Center Analytics Software Development Status and Outlook
    9.1 India Contact Center Analytics Software Market Size (2012-2017)
    9.2 India Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)

10 Southeast Asia Contact Center Analytics Software Development Status and Outlook
    10.1 Southeast Asia Contact Center Analytics Software Market Size (2012-2017)
    10.2 Southeast Asia Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)

11 Market Forecast by Regions, Type and Application (2017-2022)
    11.1 Global Contact Center Analytics Software Market Size (Value) by Regions (2017-2022)
        11.1.1 United States Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
        11.1.2 EU Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
        11.1.3 Japan Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
        11.1.4 China Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
        11.1.5 India Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
        11.1.6 Southeast Asia Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
    11.2 Global Contact Center Analytics Software Market Size (Value) by Type (2017-2022)
    11.3 Global Contact Center Analytics Software Market Size by Application (2017-2022)

12 Contact Center Analytics Software Market Dynamics
    12.1 Contact Center Analytics Software Market Opportunities
    12.2 Contact Center Analytics Software Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Contact Center Analytics Software Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Contact Center Analytics Software Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source

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